FK OFF-ROAD Warranty & Return Policy
We stand behind the quality of our products. This policy outlines the terms for returns and warranty claims to ensure a clear and fair process for our customers.
1. Return Policy
Return Period
Returns are accepted within 14 days of delivery.
Return Conditions
- Items must be unused, uninstalled, and in their original packaging.
- Customized or special-order items are final sale and non-refundable.
Return Process
- Contact us at fkindustries01@gmail.com with your order number and reason for return.
- Once approved, you will receive return address and instructions.
- Return shipping costs are the customer's responsibility, unless the return is due to an error on our part.
Refunds
Refunds will be issued to the original payment method within 7 business days after we receive and inspect the returned item.
2. Fitment Guarantee
We are confident in our product data and are here to ensure a correct fit for your vehicle. Our fitment guarantee is designed to protect you in the rare case of a compatibility error on our part.
Guarantee Scope
If our support team has formally confirmed in writing that a product is compatible with your vehicle (based on VIN, vehicle model photos, chassis pictures, or other provided information), and it subsequently fails to install as a direct OEM replacement through no fault of installation, we will resolve the issue.
Our Commitment
For products confirmed to have a verified fitment issue under the above conditions, we will cover the cost of returning the product to us and process an appropriate resolution, which may include a full or partial refund, or product exchange, based on the specific circumstances and product type.
3. Warranty Coverage
At FK OFF-ROAD, we stand behind the quality of our products and offer the following warranty terms:
Skid Plates
Lifetime warranty against material and manufacturing defects, provided there is no damage caused by external impact.
Fuel Tanks
3-year warranty on the tank body, under the condition of no damage caused by human impact.
Lifetime warranty on all fuel lines included with our tanks.
Ford Bronco Series Products
1-year warranty against defects in materials and workmanship.
Warranty Exclusions
The warranty does not cover:
- Damage caused by accidents, collisions, or external impacts.
- Damage from improper installation, misuse, or modification.
- Normal wear and tear.
- Damage caused by extreme off-road conditions beyond normal usage.
4. Shipping Damage Inspection & Claims
To ensure any transit-related issues are resolved fairly and efficiently, documented proof is required.
Mandatory Video Evidence
We require that you record a clear, continuous video during the entire unboxing process. This is essential for filing any damage claims.
Inspection Process
- Upon Delivery: Check the external crate. For severe damage, you have the right to refuse the shipment with the carrier and note the damage on the delivery receipt.
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Unboxing: Your video must clearly show:
- The condition of the external crate.
- The unbroken, continuous unboxing process.
- A 360-degree view of the product as it is first uncovered.
- If Damage is Found: Contact us immediately via email with your order number, the unboxing video, and clear photos. Claims cannot be processed without this evidence.
Claim Assessment
- Superficial Damage: Minor scratches or abrasions that do not affect functionality are not eligible for compensation.
- Functional Damage: For verifiable functional damage caused by transit (e.g., tank cracking, severe deformation preventing installation), we will support a return or exchange and cover all associated costs.
5. Warranty & Damage Claim Process
Contact Us
Contact our support team at fkindustries01@gmail.com with your order number and a detailed description of the issue.
Provide Evidence
For warranty claims or shipping damage, provide photo and video evidence (as described above) for assessment.
Resolution
Once a manufacturing defect or qualifying shipping damage is confirmed, we will cover the round-trip shipping costs for the replacement and may compensate for reasonable installation labor costs.
Additional Notes
- The warranty is valid for the original purchaser only and is non-transferable.
- Our liability is limited to the value of the product purchased.
- Warranty services do not include labor costs for installation or removal.
Need Assistance?
Contact our support team at fkindustries01@gmail.com for any questions regarding our policies or to initiate a claim.