Frequently Asked Questions
Which vehicle models are your products compatible with?
Our products are specifically designed for off-road vehicles, including popular models such as the Jeep Wrangler, Toyota Land Cruiser, and Ford Bronco. For a detailed list of compatible models, please refer to the product details page or contact us for more information.
Do your products meet safety standards?
Yes, all our products undergo rigorous quality testing and comply with international safety standards (such as ISO). We are committed to providing safe and reliable products to our customers.
Are your products waterproof/rustproof?
Our products are made from high-quality materials and feature electrophoresis and electrostatic spraying processes, making them waterproof, rustproof, and corrosion-resistant, suitable for various harsh off-road environments.
How do I choose the right product for my vehicle?
You can filter by vehicle model on our website, or contact our customer service team, and we will recommend the most suitable product for you.
How do I place an order?
As we currently focus on bulk sales, you can apply for wholesale purchases directly through our official website. Please register as a dealer and submit your bulk requirements. Our sales team will contact you and provide a detailed quotation. We support various payment methods, including credit cards and PayPal, and offer customized payment solutions based on order volume.
Do you offer wholesale or bulk discounts?
Yes, we provide bulk discounts for retailers and wholesalers. Please contact our sales team for more information.
Do you support custom orders?
Yes, we offer custom services. You can submit your requirements or 3D scan files, and our team will design and produce custom products for you.
How long does shipping take?
Shipping time depends on your location and the chosen shipping method. Typically, domestic orders take 3-7 business days, while international orders take 7-14 business days.
Do you offer international shipping?
Yes, we ship globally. International orders may incur additional customs duties and taxes, which are determined by the destination country.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number to check the status of your order on the shipping carrier's website.
Do the products come with installation instructions?
Yes, each product comes with detailed installation instructions. You can also download the electronic version of the manual or watch installation videos on our website.
Do I need professional tools for installation?
Most products can be installed using common tools, but some complex components may require professional tools. We recommend having a professional technician perform the installation to ensure safety and performance.
Does the product require regular maintenance after installation?
We recommend regularly checking the fasteners and functionality of the product to ensure long-term performance and safety. For specific maintenance advice, please refer to the product manual.
Do your products come with a warranty?
Yes, we offer a limited warranty on all products. Lifetime warranty for non-human impact damage.
How do I return or exchange a product if it has a quality issue?
If you receive a product with a quality issue, please contact our customer service team within 30 days of receiving the product. We will arrange a return or exchange for you.
Do you provide technical support?
Yes, our technical team is available to assist you. If you encounter any issues during installation or use, please contact us for help.
How can I become an authorized dealer?
We welcome professional off-road vehicle parts retailers to become our authorized dealers. Please visit our "Contact" page to submit an application or contact our sales team for more information.
Do you support OEM or private label partnerships?
Yes, we offer OEM and private label services. If you are interested in developing your own product line, please contact our partnership team.
Do you sponsor or collaborate on events?
We support off-road vehicle-related events, competitions, and community collaborations. If you have a partnership proposal, please contact our marketing team.
Are your products field-tested?
Yes, all our products undergo rigorous field testing to ensure their performance and durability in various off-road conditions.
Are the products suitable for extreme weather conditions?
Our products are designed to withstand extreme weather conditions, including high temperatures, low temperatures, rain, snow, desert, rocks and dust. For specific performance parameters, please refer to the product manual.
How should I clean and maintain the products?
We recommend using mild detergent and a soft cloth to clean the product surface. Avoid using corrosive chemicals or high-pressure water jets, as they may damage the product.
Will the products affect my vehicle's warranty?
Our products will not affect your vehicle's original warranty. However, if you damage any vehicle components during installation, you may need to cover the repair costs yourself.
Do you have a product compatibility list?
Yes, we provide a detailed product compatibility list. You can find it on the product page or contact us for more information.
Do you offer personalized customization services?
Yes, we offer personalized customization services, including color, material, and design options. Please contact our customization team for more information.
How long does it take to process a custom order?
Custom orders typically take 2-4 weeks to produce, depending on the complexity of the design and current order volume.
Can you provide a 3D design preview?
Yes, our design team can provide a 3D design preview so you can see the final result before confirming your order.
Can I make changes to a custom order?
You can make changes to the design before production begins. Once production has started, changes may incur additional costs or extend the delivery time.
Is there a minimum order quantity for custom orders?
Yes, custom orders typically have a minimum order quantity requirement. Please consult our sales team for specific details.
Do you support community sponsorships or collaborations?
Yes, we support collaborations with off-road vehicle communities, clubs, and organizations. If you have a partnership proposal, please contact our marketing team.
How can I share my experience or feedback?
You can share your experience or feedback through the following methods: • Leave a review on the product page on our website. • Tag us on social media and share your story. • Send an email directly to feedback@yourbrand.com.
How can I contact your customer service team?
You can reach us through the following methods: • Phone: +1-800-123-4567 • Email: fkindustries01@gmail.com • Live Chat: Click the "Chat Now" button in the bottom right corner of our website.
Are your products environmentally friendly?
We are committed to sustainability. All our products are made using eco-friendly materials and processes. We are also continuously optimizing our production processes to reduce environmental impact.
Do you provide product tutorials or videos?
Yes, we offer detailed product tutorials and installation videos, which you can watch on our website or YouTube channel.
How can I get the latest product information and promotions?
Subscribe to our email newsletter or follow our social media accounts (such as Facebook, Instagram, and Twitter) to be the first to receive the latest product information and promotions.
What is your return policy?
We accept returns of unused products in their original packaging within 30 days. Please ensure you have the purchase receipt and contact our customer service team to initiate the return process.