Политика возврата средств

We stand behind the quality of our products. This policy outlines the terms for returns and warranty claims to ensure a clear and fair process for our customers.

1. Return Policy

  • Return Period: Returns are accepted within 14 days of delivery.
  • Return Conditions:
    • Items must be unused, uninstalled, and in their original packaging.
    • Customized or special-order items are final sale and non-refundable.
  • Return Process:
    • Contact us at fkindustries01@gmail.com with your order number and reason for return.
    • Once approved, you will receive return address and instructions.
    • Return shipping costs are the customer's responsibility, unless the return is due to an error on our part.
  • Refunds:
    • Refunds will be issued to the original payment method within 7 business days after we receive and inspect the returned item.

2. Fitment Guarantee

We are confident in our product data and are here to ensure a correct fit for your vehicle. Our fitment guarantee is designed to protect you in the rare case of a compatibility error on our part.

  • Guarantee Scope: If our support team has formally confirmed in writing that a product is compatible with your vehicle (based on VIN, vehicle model photos, chassis pictures, or other provided information), and it subsequently fails to install as a direct OEM replacement through no fault of installation, we will resolve the issue.
  • Our Commitment: For products confirmed to have a verified fitment issue under the above conditions, we will cover the cost of returning the product to us and process an appropriate resolution, which may include a full or partial refund, or product exchange, based on the specific circumstances and product type.

3. Warranty Coverage

  • Covered: This warranty covers defects in materials and workmanship under normal use (e.g., leaks from tank welds, cracking of welded brackets). We will provide a new replacement unit for confirmed defects.
  • Excluded: Damage resulting from external impact, accidents, improper installation, modification, neglect, or corrosion is not covered under warranty.

4. Shipping Damage Inspection & Claims

To ensure any transit-related issues are resolved fairly and efficiently, documented proof is required.

  • Mandatory Video Evidence: We require that you record a clear, continuous video during the entire unboxing process. This is essential for filing any damage claims.
  • Inspection Process:
    • Upon Delivery: Check the external crate. For severe damage, you have the right to refuse the shipment with the carrier and note the damage on the delivery receipt.
    • Unboxing: Your video must clearly show:
      • The condition of the external crate.
      • The unbroken, continuous unboxing process.
      • A 360-degree view of the product as it is first uncovered.
    • If Damage is Found: Contact us immediately via email with your order number, the unboxing video, and clear photos. Claims cannot be processed without this evidence.
  • Claim Assessment:
    • Superficial Damage: Minor scratches or abrasions that do not affect functionality are not eligible for compensation.
    • Functional Damage: For verifiable functional damage caused by transit (e.g., tank cracking, severe deformation preventing installation), we will support a return or exchange and cover all associated costs.

5. Warranty & Damage Claim Process

  1. Contact our support team at fkindustries01@gmail.com with your order number and a detailed description of the issue.
  2. For warranty claims or shipping damage, provide photo and video evidence (as described above) for assessment.
  3. Once a manufacturing defect or qualifying shipping damage is confirmed, we will cover the round-trip shipping costs for the replacement and may compensate for reasonable installation labor costs.